August 30, 2006 – Empire Tower - TCC Technology (TCCT) recently announced its success as the first Neutral Data Center in achieving the stringent industry standard IT services management process (ITSM).

"With ITSM processes, TCCT service operations have been successfully managed, controlled and continuously improved to the overall satisfaction of TCCT‘s customers. TCCT service operations have delivered the service levels even beyond commitment since the completion of the implementation of each ITSM process using HP Openview (ITSM enabling tools)”, stated by Mr. Sanpat Sopon, Managing Director, Hewlett-Packard (Thailand) Ltd.

Mr. Lance G. Stanford, President of TCCT said “TCCT aims to address the clients’ needs with our premium quality of Data Center services. Achieving the ITSM process is another step to reemphasize our strength on the best quality services offerings and to pave the way to become the leading centralized Hub in this region.”

IT Service Management (ITSM) is a process-based practice intended to align the delivery of information technology (IT) services with needs of the enterprise, emphasizing benefits to customers. ITSM involves a paradigm shift from managing IT as stacks of individual components to focusing on the delivery of end-to-end services using best practice process models.